Sweetest Heart Top

SHIPPING POLICY

Thank you for shopping with Coco and Co Apparel. We want to ensure your shopping experience is as convenient and seamless as possible. This Shipping Policy outlines our shipping procedures, delivery times, and related information. If you have any questions or concerns, please get in touch with us at notify.cocoandco@gmail.com.

Processing Time: Orders are typically processed within 1-2 business days after receiving payment confirmation. Please note that orders placed on weekends or holidays may experience slightly delayed processing times.

Shipping Methods: We offer several shipping options to cater to your needs. Shipping options and carriers may vary based on your location and the products in your order. You can choose the shipping method that best suits your requirements during checkout.

Estimated Delivery Time: Once your order has been processed and shipped, delivery times will depend on your chosen shipping method and location. Please note that these are estimated delivery times and are subject to factors beyond our control, such as weather conditions, customs clearance, and carrier delays.

Standard Shipping: Estimated delivery within 5-10 business days.

Expedited Shipping: Estimated delivery within 2-5 business days.

Overnight Shipping: Estimated delivery within 1-2 business days.

Shipping Costs: Shipping costs are calculated based on the shipping method selected during checkout, the destination address, and the total weight and dimensions of the items in your order. The shipping cost will be displayed during the checkout process before you complete your purchase.

Tracking Your Order: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your package. You can use this information to monitor the progress of your delivery.

Order Tracking: We strive to provide accurate and up-to-date tracking information. However, tracking updates may take some time to reflect on the carrier's website after the order has been shipped. If you have concerns about your order's tracking status, please get in touch with us at notify.cocoandco@gmail.com, and we'll be happy to assist you.

Order Modifications: If you need to modify your order after it has been placed, please let us know as soon as possible at notify.cocoandco@gmail.com. While we'll do our best to accommodate your request, please note that we cannot guarantee changes after processing the order.

Lost or Damaged Packages:If your package is lost or damaged during transit, please contact us immediately at notify.cocoandco@gmail.com. We will work with the carrier to resolve the issue and ensure you receive your order or a suitable replacement.

OUR REFUND POLICY

At Coco & Co Apparel, we want you completely satisfied with your purchase. That's why we have a 14-day return policy, giving you ample time to request a return from the date you receive your item. 

Eligibility For Return: To be eligible for a return, your item must be in the same condition as when you received it – unworn, unused, with all tags attached, and in its original packaging. Along with the item, please provide the receipt or proof of purchase.

Starting a Return: Initiate your return process by contacting us at notify.cocoandco@gmail.com. Returns must be sent to the following address:

9301 Tampa Ave Unit 169 Northridge, CA 91324. Items returned without prior communication will not be accepted.

Return Process: Once your return is approved, we'll provide you with comprehensive instructions on where and how to send your package.

Damages and Issues: Inspect your order upon delivery and notify us promptly if you encounter a defective, damaged, or incorrect item. We're committed to addressing the issue promptly and making it right.

Exceptions: Certain clothing items and accessories cannot be returned. If you have concerns about a specific item, feel free to get in touch. These items include but not limited to bodysuits, swimming suits, accessories, and items marked for final sale.

Exchanges: For a swift exchange process, return the item you wish to exchange. Once the return is processed, we will shipped new item.

At Coco & Co Apparel, we take our customers' satisfaction seriously. We appreciate your cooperation in adhering to our refund policy. If you have any additional queries or worries, please do not hesitate to call our customer support team. We are here to assist you in any way possible and ensure that you have a delightful shopping experience with us.

Damaged Items In the unlikely event that you receive a dented or defective product, please get in touch with our purchaser support team within 14 days of receiving your order. We will gladly review the issue and provide a suitable resolution, such as a replacement or store credit. Please note that we are unable to consent to returns or offer refunds for articles that have been used, washed, or damaged by the customer. Additionally, any products purchased during promotional sales or clearance events are final sales and not eligible for refunds. We appreciate your understanding regarding our reimburse policy. We are committed to continuously improving our items and services to ensure an exceptional shopping experience for our valued customers. Contact Us If you have any further inquiries or require assistance, please do not hesitate to contact our customer support team. Thank you for choosing Coco & Co Apparel. Sincerely, Coco & Co Apparel Team